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Article
Publication date: 10 October 2018

Syed Muhammad Shariq, Umer Mukhtar and Suleman Anwar

This paper aims to examine the underlying mechanism through which knowledge-oriented leadership (KOL) encourages knowledge sharing (KS) among the employees. It investigates KOL as…

2018

Abstract

Purpose

This paper aims to examine the underlying mechanism through which knowledge-oriented leadership (KOL) encourages knowledge sharing (KS) among the employees. It investigates KOL as an antecedent of KS. Furthermore, it also examines the mediation of employee goal orientation in the relationship of KOL and KS. Moderating role of emotional intelligence is also examined.

Design/methodology/approach

Multilayer data were collected from 223 employees of pharmaceutical industry in Pakistan. Structural equation modelling (SEM) is applied to analyse the model and hypothesis.

Findings

The result supports the direct positive effect of KOL on KS. Indirect effect of KOL on KS through the mediation of employee learning goal orientation is also supported by the result.

Practical implications

Organizations or managers should engage their learning-oriented employees newly hired employee and front line manager in KS process. Leader should give different task to such an employee who did not perform earlier because in doing so, such employee will explore or exploit their own tacit knowledge and that of their colleagues.

Originality/value

This study contributes to the existing body of knowledge by establishing unexplored indirect effect of KOL on KS through the mediation of employee goal orientation. By discussing goal orientation as an outcome of KOL, this study extends the literature of the outcomes of KOL, which are currently limited to KM, work attitudes and innovative performance.

Details

Journal of Knowledge Management, vol. 23 no. 2
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 13 February 2023

Umer Mukhtar, Christian Grönroos, Per Hilletofth, Marcio Lopes Pimenta and Ana Cristina Ferreira

The purpose of this study is twofold. First, this study proposes to investigate the impact of inter-functional value co-creation (VCC) in a manufacturing firm’s value chain on…

Abstract

Purpose

The purpose of this study is twofold. First, this study proposes to investigate the impact of inter-functional value co-creation (VCC) in a manufacturing firm’s value chain on supply chain performance, considering the moderating role of external integration. Second, this study proposes to validate a modified version of the VCC considering the inter-functional interaction context.

Design/methodology/approach

Quantitative data were collected using survey approach from 129 managers from 51 departments of 22 manufacturing firms performing roles in several areas, such as procurement, logistics, sales, marketing and production. This study uses a PLS-SEM to analyze the model measurement, through confirmatory factor analysis.

Findings

The empirical data supported the proposition of this study that the VCC degree (i.e. value co-production/value in use) between functions of the firm has significant positive effects on the performance of the supply chain, in customer service and flexibility.

Practical implications

This study could be exceedingly useful for practitioners suggesting them to improve inter-functional integration by adopting VCC practices grounded on “value co-production” and “value in use.” Such practices may help to maximize supply chain performance.

Originality/value

The coordination theory was useful to deepen the analysis of its quadrant named “participatory design,” considering the relationship between VCC and inter-functional integration. This paper extended the knowledge about the relationship between the participatory design quadrant and the quadrant referring to organizational structures and processes.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 11
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 11 November 2020

Kausar Rasheed, Umer Mukhtar, Suleman Anwar and Naeem Hayat

Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among…

Abstract

Purpose

Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among organizational employees. This study incorporates the unique internal and external negative forces of abusive supervision and customer mistreatment, forming a negative emotion towards the organization and customers and reduces the knowledge sharing appetite. This study aims to demonstrate the effect of the abusive supervision and customer mistreatment on the revenge attitude and felt obligation to moderate the knowledge hiding.

Design/methodology/approach

Survey data collected from the 201 lower rank police officers, who were directly interacting with their respective supervisors and public members (customers). Cross-sectional collected data analysed using structural equation modelling partial least square regression in SmartPLS 3.1.

Findings

FLEs perceived abusive supervision and customer mistreatment significantly influence the revenge attitude. The revenge attitude significantly explicates the lack of sharing, playing dumb and rationalized knowledge hiding among FLEs. However, the effect of revenge attitude on the evasive knowledge hiding was insignificant. Moreover, the effect of felt obligation significantly explains the evasive and playing dumb knowledge hiding among the FLEs. Felt obligation significantly moderates the revenge attitude and playing dumb knowledge hiding.

Research limitations/implications

Limitations of study included the direct and indirect role of other factors that can bring more understanding of the knowledge hiding behaviors in the future research. These factors could be culture, service delivery nature and work system at the macro-level,and personality type, ability to focus and locus of control at a personal level, inducing the knowledge hiding behaviors.

Practical implications

The study results highlight the consequences of abusive supervision and mistreatment from the customer as a revenge attitude among the FLEs. Moreover, the revenge attitude may not leads to knowledge hiding with harmful purposes. However, felt obligation at a personal level can reduce the knowledge hiding attitudes at the workplace. A trust climate can promote knowledge sharing.

Originality/value

The study is the first of its kind to explore the FLEs negative emotion of revenge triggered by the abusive supervision and mistreatment from customer leads to different aspects of knowledge hidings. Knowledge hiding is not always associated with the negative motivation and curtailed with the promotion of felt obligation at employee levels. The study also extends the knowledge hiding behaviours antecedents within the work settings. Moreover, the management of knowledge hiding behaviours curtailed with the enhancement of employees felt an obligation. Service industries need to realize the importance of managing customer expectation and supervisor role for better service performance with the promotion of knowledge sharing within the organization.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 52 no. 2
Type: Research Article
ISSN: 2059-5891

Keywords

Book part
Publication date: 25 May 2022

Suparna Banerjee and Prosenjit Mukherjee

Nanotechnology is nowadays very much successful in producing specifically functionalized nano-sized particles. In this work, copper nanoparticles were prepared by reduction method…

Abstract

Nanotechnology is nowadays very much successful in producing specifically functionalized nano-sized particles. In this work, copper nanoparticles were prepared by reduction method which is greener and environmentally suitable, cheap and best as compared to other conventional methods, particularly in the context of COVID in globalized world. The formation and size of copper nanoparticles was evidenced by the X-ray diffraction and transmission electron microscopy. The very high surface area of 35–50 m2/gm and very small crystallite sizes of 5–15 nm of these metal nanoparticles is mainly responsible for their effective involvement in removal of carbon dioxide gas as one of major hazardous pollutants from the environment. This chapter, as its main objective, mainly focuses on utility of nano technology and its beneficiary in creating a sustainable environment in economic world. Apart from laboratory experimental procedure and characterizations for preparation of copper nanoparticles, appropriate research methods such as simple statistical, econometric tools and mathematical tools have been used for economic analysis. However, as major findings of the results, developed countries have been successful in maintaining a sustainable human development, in spite of having higher per capita income (PCI) growth as compared to the role of developing countries with lower PCI in this global world.

Details

Globalization, Income Distribution and Sustainable Development
Type: Book
ISBN: 978-1-80117-870-9

Keywords

Content available
Book part
Publication date: 6 November 2023

Abstract

Details

Higher Education in Emergencies: International Case Studies
Type: Book
ISBN: 978-1-83797-345-3

Open Access
Article
Publication date: 24 June 2020

Shahzad Alvi and Umer Khayyam

This study aims to examine peoples’ perception of climate change. It assessed their attitude, behavioural motivation for mitigating and adapting to climate change in the two…

2347

Abstract

Purpose

This study aims to examine peoples’ perception of climate change. It assessed their attitude, behavioural motivation for mitigating and adapting to climate change in the two capital cities of South Asia: Islamabad in Pakistan and Dhaka in Bangladesh.

Design/methodology/approach

This study used the quantitative research technique based on responses of 800 close-ended questions embedded in a close-ended questionnaire, which were filled-out from randomly selected sample of respondents. The primary data was analysed and presented through tabulation. For binary dependent variables, the standardised logistic coefficients were projected for more reliable estimates.

Findings

The findings reveal that the population of both capital cities have a low personal perception of climate change. Also, the dwellers of both cities have a low level of motivation to take mitigative and adaptive measures against climatic hazards. The results of the logistic regression model further indicate that the people who believe that climate change is a threat to their lives are more likely to adopt mitigative and adaptive strategies. This mostly applies to the people with a relatively higher income and education level.

Research limitations/implications

This study implies to create awareness and sensitise the local community in both the capitals and beyond through information dissemination. Further, the availability of toolkits to handle emergencies remains imperative in registering attitudinal and behavioural changes to reduce the impacts of climate variability in poor localities.

Originality/value

This research study analysed the link between climate change mitigation and energy conservation from the societal attributes of perception, motivation, attitude and behaviour, which remains essential for community-based mitigation against climatic hazards.

Details

International Journal of Climate Change Strategies and Management, vol. 12 no. 4
Type: Research Article
ISSN: 1756-8692

Keywords

Article
Publication date: 19 October 2023

Bharti Pandya, BooYun Cho and Louise Patterson

During the COVID-19 pandemic, the importance of digital infrastructure in higher education surged. This study aims to analyze how a country’s digital capabilities influence…

Abstract

Purpose

During the COVID-19 pandemic, the importance of digital infrastructure in higher education surged. This study aims to analyze how a country’s digital capabilities influence pedagogical transitions in business schools and compare the impacts between digitally advanced and advancing countries.

Design/methodology/approach

The authors applied the job demands–resources model and the IMD World Digital Competition Ranking 2021 to analyze the impact of nations’ digital capabilities on the pedagogical transitions experienced by 121 business faculty members from 20 nations. The countries were categorized into digitally advanced countries and advancing countries. The snowball sampling method was used to gather data through an online survey consisting of 24 items. SPSS was used to statistically analyze the data in two stages using paired t-test and group comparison.

Findings

Significant shifts between face-to-face and online lectures occurred in both groups. Advanced countries witnessed positive shifts in discussions, presentations, oral assessment, independent learning opportunities, online teaching methods, technical support and faculties’ readiness, whereas advancing countries mainly noted alterations in professional development and communication technologies.

Originality/value

This study offers insights into optimizing digital capabilities and enhancing business schools’ readiness for effective pedagogical shifts during crises. Both the theoretical contribution and the findings will benefit national education policies, higher education institution leaders, scholars and educators.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 6 August 2019

Aamir Abbas, Qasim Ali Nisar, Mahmood A. Husain Mahmood, Abderrahim Chenini and Ahsan Zubair

Islamic marketing ethics focus on the principles of equity, justice and value maximization for the welfare of society. These ethics play a vital role in elevating the standards of…

2731

Abstract

Purpose

Islamic marketing ethics focus on the principles of equity, justice and value maximization for the welfare of society. These ethics play a vital role in elevating the standards of customer behavior. The strategy of focusing customer is now considered as important element because of rapidly changing marketing trends in Islamic banks. Therefore, the purpose of this study is to find out the important features of Islamic marketing ethics and identify their effect on customer’s satisfaction in Islamic banking.

Design/methodology/approach

This study is descriptive and quantitative. Data were collected from 1000 customers of Islamic banks by applying convenient sampling technique. Smart PLS was used to check the scale validation by confirmatory factor analysis. To test the hypotheses, structural equation modeling technique was used.

Findings

Results enlightened that Islamic marketing ethics play a significant role in enhancing the customer’s satisfaction. Islamic banks should focus on marketing mix along with Islamic and ethical perspectives to improve the customer’s satisfaction level.

Practical implications

This study highlighted that Islamic marketing ethics have great impact on customer satisfaction. Therefore, Islamic banks need to concentrate on the ethical perspective of Islamic marketing in order to develop long term customer relationships. Islamic banks need to revise their marketing practices, and they should align their marketing tactics with ethical Islamic boundaries. They need to design, communicate and enforce the code of Islamic ethics within organizations.

Originality/value

This paper fulfills an identified need to study how Islamic marketing ethics effect customer satisfaction.

Details

Journal of Islamic Marketing, vol. 11 no. 4
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 21 March 2023

Wasim Qazi, Zubaida Qazi, Syed Ali Raza, Faiza Hakim Shah and Komal Akram Khan

The present research aims to investigate the impact of “COVID-19 phobia” factors (psychological, social, economic and psychosomatic) on career anxiety and perceived distress…

Abstract

Purpose

The present research aims to investigate the impact of “COVID-19 phobia” factors (psychological, social, economic and psychosomatic) on career anxiety and perceived distress. Further, this research assesses whether career anxiety and perceived distress foster or diminish students' employability confidence.

Design/methodology/approach

“Partial Least Squares Structural Equation Modeling (PLS-SEM)” has been used to analyze the data.

Findings

The results depict that factors (psychological, economic and psychosomatic) are positively and significantly associated with career anxiety and perceived distress. However, social factors indicate an adverse impact on perceived distress. Further, career anxiety and perceived distress positively influence employability confidence, but the associations are not highly impactful.

Originality/value

This research elucidates an unexplored phenomenon in the context of a developing country that coronavirus disease 2019 (COVID-19) phobia scale (i.e. psychological, social, economic and psychosomatic) result in career anxiety and distress. Moreover, no studies highlighted the direct impact of career anxiety and perceived distress on employability confidence.

Details

Journal of Applied Research in Higher Education, vol. 16 no. 1
Type: Research Article
ISSN: 2050-7003

Keywords

Article
Publication date: 23 June 2023

Leila Afshari, Muhammad Shakil Ahmad and Talha Mansoor

This paper investigates the relationships between responsible leadership and employees' knowledge sharing behavior and performance in the healthcare sector. The present study…

Abstract

Purpose

This paper investigates the relationships between responsible leadership and employees' knowledge sharing behavior and performance in the healthcare sector. The present study provides deeper insights into those relationships by uncovering the mechanisms through which relational and ethical dimensions of responsible leadership influence knowledge sharing outcomes. Drawing on the social exchange theory, this study examines the mediating role of trust in the leader and leadership support.

Design/methodology/approach

Data were collected from 445 healthcare professionals in Pakistan. Structural equation modeling was employed to analyze the data.

Findings

The study findings revealed that responsible leaders enhance knowledge worker performance and knowledge sharing behavior through enhancing trusting relationships with followers and providing support. Furthermore, the authors investigated the moderating role of goal orientation, and the results showed that the effect of responsible leadership on knowledge worker performance was stronger for highly goal-oriented employees.

Practical implications

This research suggests that human resource managers interested in fostering knowledge sharing behaviors, must focus on cultivating responsible leadership behavior within their organizations. Furthermore, this study findings propose that HRM practices should foster employee goal orientation in order to enhance knowledge workers' performance.

Originality/value

This study makes a novel contribution to the literature by shifting the research focus from the traditional view of leadership to a leadership style more responsive to the reciprocity nature of the relationships between employees and leaders. By shifting the focus to a relational-ethical based leadership style, the current study was able to fully uncover the underlying mechanisms linking responsible leadership to knowledge sharing outcomes.

Details

Personnel Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0048-3486

Keywords

1 – 10 of 13